FREQUENTLY ASKED QUESTIONS
Where are your products made?
All our products are crafted by hand in small batches in our studio in rural Nova Scotia.
How do I become a wholesaler?
If you are interested in offering Wildwood Creek products in your store, fill out our wholesale inquiry form here or send an email to us at email@example.com to receive more information.
Can I visit the studio in person?
We open our farm studio Thursday to Sunday from late May to September.
The studio is located at 1896 Highway 1, Clementsport Nova Scotia
Can I stay on the farm?
We offer our little school bus for rent on our property from May to October.
To book or to find out more Information visit Airbnb here.
SHIPPING + RETURNS
Where do you ship?
We currently ship across Canada and the USA. If you are outside of our shipping area and would like to place an order, please contact firstname.lastname@example.org to
arrange a shipment.
Do you offer free shipping?
All orders over $125 (before taxes and after discounts) ship for free.
What shipping methods do we use?
We ship all orders via Canada Post expedited parcels. You will receive an email as soon as your order ships and again when it has been delivered. We currently do not offer any other expedited shipping options.
Do you offer local pickup?
If you live in the Annapolis Valley, you can place an order online and select free “local pickup” when checking out.
We will contact you once your order is ready for pick up and provide pick up directions.
What is your return policy?
Used products, trial / sample sizes, sale items and body care products are final sale. Candles and home products that are unused and in original packaging may be exchanged or refunded within 14 days of purchase minus shipping and handling costs.
The product I want is out of stock, how will I know when it is available again?
On the product page you can enter your email address to be notified when a product comes back in stock. As soon as the product is re-stocked you will be notified by email.
Do you send free samples?
As a small company we are not able to send out free samples.
Do you have discounts or promo codes that I can use for my order?
Sign up for our newsletter and get 10% off your first order along with exclusive offers and to stay up-to-date with any promotions, product launches and more. Sign up here.
Can I use more than one promo code at a time?
Only one promo code can be applied per order.
Do you test your products on animals?
We never have and never will test any Wildwood Creek products on animals.
Are your products vegan?
Most of our products are vegan, excluding those containing beeswax such as our lip balms. The full ingredients list can be found on each product’s information page and printed on the label.
Where do you source your ingredients from?
The base ingredients in of all our products are from botanicals grown and harvested by us as well as locally wildharvested herbs and flowers. All other ingredients are sourced from ethical and fair-trade suppliers and local businesses whenever possible.
We scent our products with only 100% natural ingredients and never use synthetics, artificial colours or perservatives in any of our products.
What’s the shelf life of your body and bath products?
Because our line is entirely natural, and we don’t use synthetic preservatives of any kind, we recommend using your Wildwood Creek products within 12 months of purchase for optimum results.
To maintain freshness of our bath and body products after opening, always ensure the lid is closed and store in a cool, dark cabinet where they are not exposed to direct sunlight.
Are your products all-natural / organic?
Every product is made entirely from raw, earth-based ingredients such as whole flowers and herbs, clays, organic oils, mineral salts, and our candles are made from renewable and plant-based coconut soy wax.
Our entire line is scented with only 100% natural, vegan and synthetic free essential oils.
Whenever possible, we use certified organic ingredients which will be listed on our website and packaging.
Is your packaging recyclable?
The majority of our products are Packaged in glass containers. Those products packaged in plastic or contain plastic lids are 100% recyclable.
Can I reuse or return my empty jars + bottles?
We’re passionate about the environment and dedicated to finding ways to reduce waste and our impact on the planet.
We now have two programs available - our jar return and reuse programs.
Read more about this initiative here.