We currently ship across Canada and the USA.

All orders over $99 (before taxes and after discounts) qualify for complimentary shipping.

We ship orders via trusted carriers such as Canada Post / USPS expedited parcels or UPS, all with comprehensive tracking information. You will receive an email notification upon shipment and again upon delivery.

Yes, for those in the area, you can place your order online and select "Local Pickup" at checkout. We will contact you with instructions once your order is ready for collection.

We process orders within 3-5 business days of receipt. Once shipped, orders typically arrive within 2-8 business days.

Your satisfaction is paramount. If you are not entirely content with your products, we offer a 30-day money-back guarantee. You can review our detailed return policy here.

We are pleased to offer exchanges for unopened products. The customer is responsible for any shipping charges associated with the exchange.

You can contact us through our contact page! We will be happy to assist you.

We prioritize sourcing our ingredients from natural, plant-based origins, field grown, wildharvested and where feasible, we select certified organic components. Our commitment to thoughtful sourcing ensures the purity and integrity of every Wildwood Creek creation.

Yes, our products are proudly free from genetically modified organisms, animal ingredients, and animal by-products, aligning with our commitment to pure, ethical formulations.

Wildwood Creek embraces the purity of naturally derived fragrances. Our Foraged Collection is enriched with harmonious blends of only natural aromatics and pure essential oils. Our Signature and Seasonal collections feature unique compositions of premium natural fragrances and pure essential oils.

Each of our offerings is meticulously produced in limited quantities, embracing natural components while completely avoiding chemical preservatives. After opening, our products maintain their quality for up to one year.

The majority of our products are thoughtfully presented in packaging that is either reusable, recyclable, or designed for refilling, predominantly utilizing elegant glass containers.

On the product page, you have the option to submit your email address to receive notifications. You'll receive an alert the moment your desired product is available again.

As a discerning brand focused on intentional craftsmanship, we do not offer complimentary samples. However, many of our products are available in mini versions, allowing you to experience them before committing to a larger size.

We invite you to join our community by subscribing to our newsletter and SMS updates for exclusive offers, new product launches, and moments of inspiration from Wildwood Creek.

At this time, only one promotional code can be applied per order.

The majority of our products come in packaging that's either reusable, recyclable, or designed for refilling, most using glass containers.

Our Subscribe and Save feature ensures you're never without your cherished products. Following your purchase, a confirmation email will detail your subscription. You have full flexibility to adjust your favorite scents, product selections, delivery timeline, and even include one-time purchases by accessing your subscription account.

Simply log into your account here. Select ‘Manage Subscriptions’. Click ‘Next Charge Date’ and choose your desired ship date. Hit 'Update' to save your changes.

Absolutely, our subscriptions are designed for complete flexibility. You can add any number of products to your plan or remove them at your discretion. Simply go to the ‘Subscriptions’ tab and choose ‘Add A Product’. Every product is available for addition either as a one-time purchase or as part of your ongoing subscription. When adding products, you have the freedom to include them in the upcoming subscription delivery or set a different shipping date entirely.

Absolutely, our subscriptions are designed for complete flexibility. Add any number of products to your plan and remove them at your discretion.

Simply go to the ‘Subscriptions’ tab and choose ‘Add A Product’. Every product is available for addition either as a one-time buy or as part of your ongoing subscription. When you're adding products, you have the freedom to include them in the upcoming subscription delivery or set a different shipping date entirely.

You'll receive an email three days before your subscription order ships, detailing what's included. To ensure you never miss these updates, please consider adding our email to your contacts list.

Should your subscription order total less than $99, a $15 shipping fee will apply. However, any orders amounting to $99 or more qualify for complimentary shipping.

Absolutely. You have the flexibility to log in at any time and modify your shipping schedule as needed.

You are free to cancel your subscription without facing any cancellation fees, provided this is done after your second shipment has been processed.

Your initial order will be billed at the time of placement. Following that, all subsequent orders will be billed according to the interval you've chosen.

Your subscription continues renewing at your chosen interval until you decide otherwise. At any point, you're free to skip, pause, or adjust your delivery schedule as you see fit.

All our products are meticulously crafted by hand in small batches in our studio in Canada.

If you are interested in offering Wildwood Creek products in your store, please fill out our wholesale inquiry form here or send an email to info@wildwoodcreek.ca to receive more information.

You can find specific store locations across Canada and the USA that carry Wildwood Creek products by visiting our Retailer Locator here.

Our studio is open for limited hours from July to August, or by appointment outside these dates. Please click here for location details and hours.

No, at this time, we do not offer any accommodations.