SHIPPING + RETURNS

SHIPPING

CANADIAN SHIPPING RATES

Flat Rate Standard Shipping:  $10
Delivery Time:  4-7 Business Days
Free shipping for all orders over $100

UNITED STATES SHIPPING RATES

Flat Rate Shipping:  $20
Delivery Time:  7-14 Business Days
Free Standard Shipping for all orders over $150

NOTE:  Customer is responsible for import and custom charges.


Deliver time is an estimate and not guaranteed and may be extended during holiday seasons.  Please note that Canada Post is operating with delays due to covid-19.


Lost & Damaged Packages

If your package has gone missing, please contact us at info@wildwoodcreek.ca so we can start an investigation with the courier.  Unfortunately, we cannot be responsible for lost or stolen packages where the item is has been registered as delivered.  Wildwood Creek is not responsible for lost, misplaced or stolen packages.

In the event your package is damaged during shipping, please contact us within 48 hours of delivery with photo proof of damage to info@wildwoodcreek.ca. You may return the damaged product within 14 days for a full refund or credit.

 

RETURNS

Returns & Exchanges

Wildwood Creek products are carefully inspected and packaged before shipped to you.  Used products, trail / sample sizes, sale items and body care products are final sale. Candles and home products that are unused and in original packaging may be exchanged or refunded within 14 days of purchase minus shipping and handling costs. Please note that the buyer is responsible for return shipping costs on all returned or exchanged items.