SHIPPING + RETURNS

SHIPPING

CANADIAN SHIPPING RATES

Flat Rate Standard Shipping:  $10
Delivery Time:  4-7 Business Days
Free shipping for all orders over $100

UNITED STATES SHIPPING RATES

Flat Rate Shipping:  $20
Delivery Time:  7-14 Business Days
Free Standard Shipping for all orders over $150

NOTE:  Customer is responsible for import and custom charges.

For international orders, please contact us at info@wildwoodcreek.ca for pricing. 

Lost & Damaged Packages

If your package has gone missing, please contact us at info@wildwoodcreek.ca so we can start an investigation with the courier.  Unfortunately, we cannot be responsible for lost or stolen packages where the item is has been registered as delivered.  Wildwood Creek is not responsible for lost, misplaced or stolen packages.

In the event your package is damaged during shipping, please contact us within 48 hours of delivery with photo proof of damage to info@wildwoodcreek.ca. You may return the damaged product within 14 days for a full refund or credit.

 

RETURNS

Returns & Exchanges

Before leaving our farm, all Wildwood Creek products are carefully inspected and packaged before they are shipped to you.  Due to the nature of our products, used products cannot be returned, exchanged, or refunded.  Body care products (mists, bath salts, steams, soap etc) are final sale. Unused home products in original packaging (candles, incense etc)  may be exchanged or refunded within 14 days of purchase minus shipping and handling costs. Please note that the buyer is responsible for return shipping costs on all returned or exchanged items.

Please note that sample sized products and sale items are not eligible for exchange and are final sale.