Shipping & Returns
We are committed to ensuring your Wildwood Creek order arrives with the same care and intention with which it was crafted. Below you will find details regarding our shipping, local pickup, and return policies.
Shipping & Delivery
Processing & Transit Time:
Most orders are thoughtfully dispatched from our studio within 2-5 business days. Once shipped, parcels typically arrive within 2-8 business days for destinations across Canada and the USA.
Shipping Rates:
We offer complimentary shipping on all orders over $99 (before taxes and discounts). For orders under $99, a flat shipping rate of $15 applies.
Tracking & Notification:
All orders are shipped via trusted carriers such as Canada Post / USPS expedited parcels or UPS, and include comprehensive tracking. You will receive an email confirmation with your tracking details once your order has shipped, and another upon its successful delivery.
International Orders (Customs & Duties):
For our valued international customers, please note that any applicable customs duties, taxes, or fees upon arrival are the responsibility of the recipient. We have no control over potential customs delays, though we strive for seamless delivery.
Local Pickup
For those in the local area, we offer a complimentary pickup option. Simply select "Local Pickup" during checkout. Orders are typically prepared for collection within 48 hours, and we will contact you with detailed instructions once your order is ready.
Returns & Exchanges
Our Return Policy
We stand behind every Wildwood Creek product. If a product isn't the right fit, return it within 30 days of purchase for a full refund — new or gently used, with at least 75% of the product remaining. This is our 30-Day Happiness Guarantee.To Begin a Return (Canada only)
- Email info@wildwoodcreek.ca with your name and order number.
- Once your return is approved, we'll send a prepaid return shipping label. The cost of the label will be deducted from your refund, and original shipping fees are non-refundable.
- Refunds are issued to the original method of payment within 10 business days of receipt. You'll receive an email confirmation once the refund has been processed.
Eligibility
- This policy applies to products purchased directly from wylderorganics.com. For products purchased through a retail partner, please contact the retailer directly for their return policy.
- Sale items are final sale.
- Orders shipped to the USA are final sale at this time.
Damaged or Lost Packages
We take utmost care in packaging and shipping your order. In the rare event that your package is lost or arrives damaged:
- Lost Packages: Please contact us at info@wildwoodcreek.ca. We will initiate an investigation with the courier on your behalf. Please note that Wildwood Creek is not responsible for packages marked as delivered or for items that are subsequently lost, misplaced, or stolen.
- Damaged Packages: Kindly contact us within 48 hours of delivery at info@wildwoodcreek.ca, providing photographic proof of the damage and your order confirmation number. We will then arrange for a refund or a replacement.
